Balasubramanian.S
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the interface was designed for online movie ticket booking app
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BALASUBRAMANIAN.S
About me
I am bala....living in salem, tamil nadu,I pursued my computer science graduation in vysya college,after my ug degree ,I worked in pocket fm for some months, some days of continous work in company, I decided to learn UX and successfully completed certification program, also created a project that demonstrates my design ability
Project Overview
The product:
This a online ticket booking app,for those who struggle to get tickets in counter.
Project duration:
Start date: 11 NOV 2024
End Date: 29 NOV 2024
Number of days(18 days)
My role:
UX Designer
Responsibilities:
My responsibilities is to research about the product and create wireframes,mockups and prototype
Persona
Problem statement
Dev is a banking employee, who needs to book tickets for movie on online app, because he select his which is convienent for him
User journey map
Site Map
As we proceeding to end of the research,we move to create site map to set up a proper path way for the user, the site map is the blue print for the app
Paper Wireframes
The lo-fi prototype of mobile version has been successfully completed more we are going move on with our usability studies,where we are going to find about pros and cons of the lo-fi
Low-fidelity prototype
Dev is a banking employe
who needs to book a ticket for a movie in online app
because it is very convenient fo him
Usability study
Findings:
1
2
3
Location:
Salem
Study type:
Moderated usability study
Participants:
2 participants
The email column should be given in create account page
Payment mode should be given in a separate page not along with ticket details
Location button should be easy to change, because when travel user to another city, in that time we don’t need to find it hard
Mockups
In the usability study, I get some findings,as per the findings the problem has been solved, here are the glimpse of mockups.
Before usability study
After usability study
High-fidelity prototype
Color code:FFBA08
Color code:03071E
Typography
Heading : roboto/ 32px
Subheading : roboto/15px
Subheading 2 : roboto/ 13px
Body case: roboto/ 13px
Impact:
This app mainly aimed on age between 18- 35 because these major user who book tickets online, The color tone will garb the youths to use this app, this app will be very simple to use, more importantly the convenience fee has displayed before going to checkout.
What I learned:
Throughout this process, I have learned many things, the process research, interviewing users, creating a story of a user etc, After completing the project i can feel a change in me
sk6800796@gmail.com
Contact
The problem:
To create a online movie booking app for people in rural and urban areas, where they find hard to get tickets in counters due to high rush,booking online is comfortable for the users and they can select their desire seats.
The goal:
Our goal is to build a good interface, where the users will not face any kind of complicated process while booking tickets
In the research i come to know about our target audience,i get to know about the problems faced by users while booking ticket,here, hidden convenience fee is the first pain point that always the user gets affected
User research: summary
User research: pain points
Hidden fees
seat selection issue
Cancellation policy
Navigation
The platform may add additional fees during the checkout process which users might not notice
Provide an interactive seating chart,users also facing some glitches during seat selection process
Complex navigation process is confusing users, this makes them difficult to know about show timing
The policy should be transparent, this should informed during the checkout process
BS
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